Privacy Policy

Last updated: [date]. This policy follows India's Digital Personal Data Protection Act, 2023.

Who we are

Mechanix Pro is operated by [Registered business name], [registered address], Bengaluru, Karnataka ("we", "us").

What we collect

• Name and mobile number; email if you give it.
• Your location (a map pin and nearest area) only if you tap "Use my current location". You can remove it before sending.
• Service details: area or address, bike brand, model, nickname and registration number, the service you choose, photos taken during inspection.
• WhatsApp messages you send us about your booking.
• Payment status from Razorpay. We never see or store your card or UPI PIN.
• Basic technical data (device, browser, approximate location from IP) for security and to prevent misuse.

Why we use it

To confirm and deliver your service, send booking updates and reminders on WhatsApp (only if you agree), process payments, give warranty support, prevent fraud and meet tax law. With your consent we may send offers; you can stop them anytime by replying STOP.

Automated replies

Some WhatsApp replies are written by an AI assistant trained on our services and prices. A team member reviews conversations and you can ask for a person at any time.

Who we share it with

Only as needed: the mechanic assigned to your job; service providers who process data for us — Supabase (database), Cloudflare (hosting and security), Meta (WhatsApp), Razorpay (payments), Anthropic (AI replies), Google (analytics, if enabled); and authorities where the law requires. We do not sell your data.

How long we keep it

Booking records and invoices for 8 years (tax law). Leads that do not become bookings are deleted or anonymised after 12 months. Chat logs for up to 24 months.

Security

Encrypted connections, access limited by role, bot and attack protection by Cloudflare, and audit logs of staff actions.

Your rights

You can ask to access, correct or delete your data, withdraw consent, or raise a complaint by writing to our Grievance Officer below. We respond within the time set by law.

Grievance Officer

[Name], [Registered business name], [address]. Email: hello@mechanixpro.in